Agio is committed to answering any questions that you may have? Please feel free to submit your questions via our Information Request Form. An Agio representative will respond promptly.

What is the maximum width that I can have a banner be without having a seam?
Sixteen feet on most substrates.

What printing process is used in Grand Format Digital Imaging?
Solvent based ink jet printing process.

What is a normal delivery time once my artwork is in your hands?
Depending on the project, 10 working days is the average. However quicker turn-around
times can be arranged.

Can you accept digital files created from most of the standard software applications?
Yes, we work primarily with QuarkXPress, FreeHand, Adobe Illustrator, Photoshop, In Design
and Pagemaker. Please call or email to further discuss programs you may use.

Can Agio accept either MAC or PC formatted files?
Yes, assuming that it is built in one of the above programs.

Do I need to include the fonts when I send my file?
Yes. We prefer that you include the fonts you used in creating your file.

What scale should my files be?
If you are using QuarkXPress, 1" equals 1'. In Illustrator, FreeHand or Photoshop your file size can be full-size or any proportional amount of the final size.

How can I determine what resolution my image should be?
At final size, the output the image needs to be approximately 40 pixels per inch (PPI).
Adjust accordingly if Agio will be be scaling your file.

How durable are the inks used for exterior applications/banners?
Our inks are solvent based and carry an approximate 2-year fade resistant warranty.

Does it matter if my artwork is vector, rasterized, or a combination of both?
No.